Career

Have you ever worked in a toxic or contagious culture? I have. It’s not fun. Working in a toxic work culture can be incredibly dark and negative. Whether it’s office politics, backstabbing, or just an air of negativity, these cultures are unproductive. The biggest challenge with toxic cultures is that they become contagious. The more

When I was in university, I tried various different tactics to study and attempt to retain information. Sure, I could just read the textbook provided, but I never found it engaging enough. YouTube wasn’t a thing while I was in school either, so I couldn’t watch a video on a topic. The best way I

Have you worked for or with someone who couldn’t make a decision? Perhaps they had analysis paralysis, where they overthink decisions, both big and small. Some people exhibit this condition by finding themselves lost, unable to get out from underneath the choices available. Unfortunately, some people feel like they are drowning in information, flooding them

Everyone involved in key projects, processes, and communications must know their roles. It’s essential to have a clear sense of who is responsible for what comes to projects, processes, and communications. The handoffs between teams are often where breakdowns happen as people are unsure who is even supposed to do what. An essential tool to

Leaders are expected to plan, developing an over-arching strategy for their team and organization. Whether it’s technology investments in new tools, processes, or headcount, leaders need resources. But how does one get what they want when approvals are needed? It’s simple, actually. Ensure your business case focuses on what matters most to those in a

Imagine a world where you have a real work-life balance? What do you see? I see the end of the 40-hour workweek. No more 9-5 days, working when you want, how you want. Many people dream of escaping the prison of 40 hours with a work-life balance, but few have or experience. Who universally decided

Like all great companies, each person has a personal brand that symbolizes who they are. You need to evolve your personal brand the higher up you go in your career. This is all part of your personal development plan. Here are a few key tips to keep in mind when it comes to evolving your

Whether it’s books, podcasts, or videos about customer experience, you are bound to find the importance of “making it right” mentioned. When there is a service failure, everyone expects businesses or individuals to attempt to satisfy customers by trying to right any wrongs done (or at least they should). In a previous post, I even

The Pareto Principle, also known as the 80/20 rule, helps one understand the power of prioritizing your efforts against the value received. The 80/20 rule says that 80% of your success and results come from 20% of your effort. If one were to focus on those activities that produce the most value (the 20%), they