This article was originally published on ICMI.com in August 2020. Look in any industry, business, or corner of pop culture, and rivalries are everywhere. Microsoft vs. Apple. Coke vs. Pepsi. Marvel Comics vs. DC Comics. Ford vs. GM. Within contact centers, there is a rivalry that continues to rage every year. What I’m talking about […]
Quantity VS. Quality Read More »
This article was originally published on ThinkHDI.com in September 2020. One of the most critical relationships in any business is the one with customers. Without customers, there is no business. From an asset perspective, customers are one of the most important, right there behind employees, for many companies. The goal is to keep customers happy.
5 Ways to Leverage CRM to Produce Greater Customer Value Read More »