Have you worked for or with someone who couldn’t make a decision? Perhaps they had analysis paralysis, where they overthink decisions, both big and small. Some people exhibit this condition by finding themselves lost, unable to get out from underneath the choices available. Unfortunately, some people feel like they are drowning in information, flooding them […]
Analysis Paralysis and Leaders Read More »
Too many options make everything more complicated. Take your pick – brands, KPIs, products – having too many choices and options muddies the water, making it difficult for people to pick or prioritize. In this post, we’re going to focus on companies offering too many products and their effect on customers. The same logic can
Companies Need to Remember Less is More Read More »
Far too many leaders are lost. Most won’t admit it, but they are stuck in the day-to-day, moving from task to task, the next fire or crisis, on autopilot. Between an endless barrage of useless meetings and an ever-changing list of priorities, for some, there’s little time focused on not only building but developing a
Work on the Business, Not Just in the Business Read More »
This article was originally published on ICMI.com in July 2019. In many organizations, the teams supporting customers typically recruit more often than any other department. Continually hiring can be challenging. The process of finding the right employees capable of doing the job, coupled with being customer-centric, can be daunting. Suppose you are also looking for
How to Recruit and Retain Customer-Centric Employees Read More »
The best way to measure impact is to stop doing something. Leaders are often guilty of asking team members to complete various tasks without explicitly giving clear instructions. Unfortunately, by not being clear, a tremendous amount of wasted effort results. I have been guilty of this throughout aspects of my career. I’ve asked for some
Leaders, Stop Asking for Wasteful Reporting Read More »