A continuous improvement mindset is essential for growth and ongoing success. The more one can improve and change, the better positioned they will be not just to survive but thrive in today’s hyper-competitive marketplace. If you are looking for the next job opportunity, you need to stand out and be different. The same applies to […]
Continuous Improvement Advantage Read More »
As part of your mission as a leader, you must focus and prioritize developing your people. If done right and consistent enough, you might establish a reputation for molding good people into great leaders. You need to ensure that you not only set and expect high expectations but consistently lead by example. Challenging your team,
Molding Great Leaders Read More »
In the last decade, there has been a proliferation of superhero movies rolling into theatres worldwide, exciting fans, eager and sometimes impatiently, waiting for the next adventure. These movies are incredibly entertaining, with the hero often prevailing to save the day. Many of these people want to be just like some of these superheroes, swooping
Why Customer Support Professionals are Heroes? Read More »
A leader is only successful when their people are successful. To do so, many decisions, big and small, need to be made by the leader. Sometimes these decisions are tough. Balancing out your people’s needs with the needs of the business can be one of the most challenging types of decisions to make. You may
Tough Leadership Choices Read More »