A team is a group of people who work together to accomplish a common goal or purpose. They all share some measure of accountability. Three essential pieces define all successful groups: People are working together Having a common purpose Mutual accountability Managers & Teams As a manager, you are both a leader of teams and […]
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Exemplary leaders are always associated with challenging the status quo. They actively seek to disturb and challenge the status quo, awaken new possibilities, and pursue new opportunities within the team. In a way, leadership and challenging the process are inseparable. Change always opens all kinds of new and exciting possibilities. It is much better to
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You’ve met with your team and completed your evaluation. You have most likely started to formulate some plans of attack, including a leadership plan for the next 90 days. At this point, you must recognize four facts about yourself to ensure a successful path forward: Management is about getting things done through other people You
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Congratulations! You’ve been promoted to a manager, supervisor, etc. Now what? How do you start to lead your new team, function, or department as a new manager? You need to set the tone with your team, and that begins by introducing yourself and establishing yourself as a leader. Meet with your team, both as a
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Whether it’s books, podcasts, or videos about customer experience, you are bound to find the importance of “making it right” mentioned. When there is a service failure, everyone expects businesses or individuals to attempt to satisfy customers by trying to right any wrongs done (or at least they should). In a previous post, I even
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